Entellium Review
I had my first experience with Entellium and overall it was quite positive. Frankly, I knew nothing about Entellium before a former client told me they were converting off Sage SalesLogix to Entellium.
Entellium gets high marks for web-based system speed and overall performance, ease of use and workflow processing.
Having just finished a NetSuite implementation, I was really happy to experience the Entellium system speed. Page changes and browser refreshes were typically completed in less than a second and report processing was limited to a reasonable time. Relative to some other hosted CRM software systems, Entellium is really easy to learn and easy to use. The end user training classes were completed in one day and the users felt comfortable going into the go-live cut-over. Granted, we were only using the SFA functionality, however, that type of easy to use system is not the rule when it comes to customer relationship management software systems.
The workflow processing was great. We configured several business process automation routines which saved hours of work per week for several sales staff and administration staff.
I enjoyed the relationship with the folks at Entellium. They were knowledgeable and responsive (again, not the norm in working with CRM software manufacturers). I look forward to additional Entellium projects.
Comments: kelly[at]crmgal.com
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